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Thursday, March 12 • 10:30am - 12:00pm
Workshop 7B - Top Down. Bottom up. Driving Culture Change through Responsible Gambling Training

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The responsible gambling industry is shifting away from compliance-based programs and investing greater priority towards frontline staff training. However, the absence of learning and knowledge exchange opportunities for executive-level staff, board members, and regulators has left the decision-makers who set operational and regulatory strategy for the industry, out of the loop.  

This workshop will explore innovative solutions to closing this knowledge gap and showcase the latest training strategies and communication tools for their implementation. Attendees will hear about training triumphs and humbling examples of the best laid plans falling through, to help them build on the industry's successes and avoid foreseeable obstacles. They will leave the session inspired to tackle small-scale culture change in their own organization, and excited to contribute to an industry-wide transformation of how we think about, talk about, and implement responsible gambling.

Speakers
avatar for Janine Robinson

Janine Robinson

Director of the Centre for the Advancement of Best Practices and Managing Director of RG Plus, Responsible Gambling Council of Canada
Janine Robinson is the Director of the Centre for the Advancement of Best Practices and the Managing Director of RG Plus at the Responsible Gambling Council of Canada. Specializing in the field of responsible gambling since 1998, she is regarded as a leader in RG programming, education... Read More →


Thursday March 12, 2020 10:30am - 12:00pm
Ballroom DE Parq Vancouver