Thursday, March 12 • 1:00pm - 2:00pm
Session 8B - Changing the Game on Customer Service: Responsible Commercialization Innovation from Loto-Québec

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Loto-Québec and the Société des Casinos have moved away from promoting a gambling related offer to promoting an entertainment one, focused on an outstanding customer experience approach. By doing so, they are welcoming new light and casual customers. This new approach is based on innovative and unique activities, which allows creation and promotion of RG initiatives where by information is integrated into the different activities proposed to clients, hopefully offering safer products and environments.

avatar for Dr. Isabelle Martin

Dr. Isabelle Martin

Senior Advisor, Corporate Office for Responsible Gambling at Loto-Québec
Dr. Isabelle Martin has been working in the field of responsible gambling for the past 15 years. She first joined the International Centre for Youth Gambling Problems and High Risk Behaviours as a prevention specialist, where she worked alongside Drs. Rina Gupta and Jeff Derevensky.Since... Read More →
avatar for Wladimir Jean-Pierre

Wladimir Jean-Pierre

Product Manager, Société des casinos du Québec
Wladimir Jean-Pierre is a product manager at the Société des casinos du Québec (SCQ). He has 25 years’ experience in operations and project management. Prior to this, Jean-Pierre held the positions of Floor Manager, Employee Trainer, and Chief of Operations at the Casino de Montréal... Read More →

Thursday March 12, 2020 1:00pm - 2:00pm
Ballroom AB Parq Vancouver