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Tuesday, March 10
 

4:00pm

Registration and Guest Services Open
Tuesday March 10, 2020 4:00pm - 7:00pm
Ballroom Foyer Parq Vancouver

5:00pm

Welcome Reception
Tuesday March 10, 2020 5:00pm - 7:00pm
Fairview III, IV, V Parq Vancouver
 
Wednesday, March 11
 

7:00am

Registration and Guest Services Open
Wednesday March 11, 2020 7:00am - 5:00pm
Ballroom Foyer Parq Vancouver

8:00am

Networking Breakfast
Wednesday March 11, 2020 8:00am - 9:00am
Ballroom Foyer Parq Vancouver

9:00am

Welcome and Opening Remarks
Wednesday March 11, 2020 9:00am - 9:15am
Ballroom DE Parq Vancouver

9:15am

Session 1 - Keynote address: Future-Proofing Through Collaboration
Building a safer gambling industry is now, more than ever, at the top of the agenda for gambling stakeholders across the world. This will require more than just conversation and sharing best practice. It will take cross-jurisdictional collaboration to build and implement solutions to reduce gambling-related harm.
Through their National Strategy to Reduce Gambling Harms, the UK Gambling Commission (UKGC) is demonstrating their commitment to creating the fairest and safest gambling in the world, and is challenging the industry to step up and do their part. The Strategy is changing the face of how the gambling industry is regulated in the UK, and stakeholders across the world are taking note.

In his keynote presentation, Tim Miller will draw on the innovations and experiences of the UKGC to inspire and build energy towards finding solutions to today’s key issues. Just as the UKGC is challenging their operators to affect change, he will challenge the audience to connect with others to find solutions. Delegates will leave with a sense of commitment to making connections that can continue long after the conference wraps up.

Speakers
avatar for Tim Miller

Tim Miller

Executive Director, UK Gambling Commission
Tim Miller is Executive Director at the UK Gambling Commission. Miller joined the Commission in August 2016, building on over 15 years of experience across the regulatory and public sector. He was previously Head of Policy and Communications at the Local Government and Social Care... Read More →


Wednesday March 11, 2020 9:15am - 10:15am
Ballroom DE Parq Vancouver

10:15am

Networking Break
Wednesday March 11, 2020 10:15am - 10:30am
Ballroom Foyer Parq Vancouver

10:30am

Session 2 - Plenary: Setting the Stage
The gambling industry today faces a dilemma: how do we continue to grow while ensuring the safety and protection of our players? Plenty of research has examined what works and doesn’t work to reduce harm, but knowledge gaps still exits. In this session, three experts will outline the findings from their review papers and highlight the current state of knowledge in three key areas: Products and Environment, Player Safeguards, and Responsible Gambling Culture. This session will set the stage for discussions and interaction throughout the next day and a half.

Speakers
avatar for Dr. Jamie Wiebe

Dr. Jamie Wiebe

Director of Player Health, BCLC
Dr. Jamie Wiebe has more than 20 years of direct research experience in the area of problem and responsible gambling research and is currently the Director of Player Health at BCLC.Under her leadership, Wiebe has provided strategic direction and guidance in the design, analysis and... Read More →
avatar for Dr. Kahlil S. Philander

Dr. Kahlil S. Philander

Assistant Professor, Washington State University
Dr. Kahlil S. Philander is an Assistant Professor in the School of Hospitality Business Management at Washington State University. He also holds an appointment as an Honorary Lecturer in the School of Psychology at the University of Sydney. Philander was named to Global Gaming Business... Read More →
avatar for Judith Glynn

Judith Glynn

Principal, Strategic Science
Judith Glynn has 30 years' experience spanning public policy, scientific research, marketing and communications. She held senior roles in Ontario in mental health, hospital restructuring and economic development where she coordinated marketing for 11 industrial strategies, including... Read More →
avatar for Dr. Jonathan Parke

Dr. Jonathan Parke

Director, Sophro
Dr. Jonathan Parke is the Director of the consumer research hub ‘Sophro’, which specializes in independent research and education on the topic of gambling behaviour and harm minimization. Parke has served as principal investigator on a variety of government and research council... Read More →


Wednesday March 11, 2020 10:30am - 11:45am
Ballroom DE Parq Vancouver

11:45am

Luncheon
Wednesday March 11, 2020 11:45am - 1:00pm
Ballroom Foyer Parq Vancouver

1:00pm

Session 3A - The Blockbuster Syndrome: Are you Ready For Industry Disruption?
Wake up! Business disruption is storming and it’s hitting the gambling industry right now. Are YOU ready for the impacts? The changes that are occurring now in the industry will have far-reaching impacts on how we approach responsible gambling. How will responsible gambling stay relevant 10 years from now?
From electric cars to grocery delivery, BCLC’s Joss LeChasseur will open your mind to business disruptions and the impacts if left unaddressed. Joined by his colleagues from the casino and online gambling business, we will hear more about business disruption that video-giant Blockbuster ultimately underestimated.

Speakers
avatar for Stewart Groumoutis

Stewart Groumoutis

Director of eGaming, BCLC
Stewart Groumoutis is currently the Director of eGaming at BCLC and has worked in online gambling for over 15 years, including eight years with BCLC. Groumoutis has worked in a wide range of roles including VIP Program Management, CRM, Product Management and Operations. In all of... Read More →
avatar for Joss LeChasseur

Joss LeChasseur

Senior Manager of Strategic Relationships, BCLC
Joss LeChasseur is the Senior Manager of Strategic Relationships at BCLC. He has 20 years of experience in business development and currently leads key account and business development in the lottery division at BCLC. LeChasseur has also led many of the new lottery account advancements... Read More →
avatar for Tom Maryschak

Tom Maryschak

Senior Manager of Casino Operations, BCLC
Tom Maryschak is currently a Senior Manager of Casino Operations at BCLC. During his 10-plus years at BCLC, he has worked in both the lottery and casino business units, originally as a Regional Manager and now overseeing Casino Operations at all BCLC casinos, gaming centres, and bingo... Read More →


Wednesday March 11, 2020 1:00pm - 2:00pm
Ballroom C Parq Vancouver

1:00pm

Session 3B - What Exactly are we Trying to Prevent? A Constructive Conversation on Definition and Measurement of Risk
High risk gambling. Problem gambling. Gambling harm. These are a few of the terms that are used to describe the type of gambling that we are all trying to reduce and, ultimately, prevent. Researchers and gambling operators have made substantial investments in attempting to find solutions to promote healthy play and prevent problematic or high-risk play. But how do we know if and when we are successful?
Join a power panel of experts as they strip away the noise to unpack this complex problem. This will be a frank discussion on how to identify risky and problematic play, including identifying metrics for success that transcend individual approaches.

Speakers
avatar for Per Einar Karlsen

Per Einar Karlsen

Advisor Responsible Gaming, Norsk Tipping
Per Einar Karlsen is currently an Advisor of Responsible Gaming and joined Norsk Tipping in 2002 (Norwegian State Lottery). He has a background in marketing and economics and holds an MSc in Strategic Marketing Management from BI Norwegian Business School. He has more than 25 years... Read More →
avatar for Dr. Luke Clark

Dr. Luke Clark

Director, Centre for Gambling Research at UBC
Dr. Luke Clark is the Director of the Centre for Gambling Research at the University of British Columbia (UBC). His research focuses on the psychology of gambling behaviour, in terms of the psychological features of different forms of gambling and neurobiological markers of individual... Read More →
avatar for Judith Glynn

Judith Glynn

Principal, Strategic Science
Judith Glynn has 30 years' experience spanning public policy, scientific research, marketing and communications. She held senior roles in Ontario in mental health, hospital restructuring and economic development where she coordinated marketing for 11 industrial strategies, including... Read More →
avatar for Ryan Persaud

Ryan Persaud

Director of Business Intelligence, BCLC
Ryan Persaud is a market research and analytics leader with over 10 years of experience in consumer insights, where he has advised a variety of businesses on making consumer-centric decisions. At BCLC, Persaud leads a team of Analyst and Research Specialists in the execution of quantitative... Read More →


Wednesday March 11, 2020 1:00pm - 2:00pm
Ballroom DE Parq Vancouver

1:00pm

Session 3C - Connecting the Dots: Reducing Gambling Stigma and Increasing Support
There is a significant gap between acknowledging concerns related to one’s gambling and seeking assistance for those concerns. In this case study session, the BC Responsible and Problem Gambling Program (BC RPG) will share how their Gam Info Rep program, a unique community support model or service, has helped facilitate different forms of support for those who experience problems with their gambling. The program is unique to B.C. and has helped reduce gambling-related stigma and increase the uptake of support services by applying key principles of connection, compassion, inclusion and reducing barriers. Joining Mr. Koo are Gam Info Reps who will share stories from their experiences in the field.

Speakers
avatar for Michael Waai Doung Koo

Michael Waai Doung Koo

Director, BC Responsible & Problem Gambling Program
Doung Koo has worked with high-risk adults and youth struggling with addictions in both outpatient and residential treatment settings. He has ten years’ experience leading and training counsellors in practice-based outcomes, and is a certified Feedback Informed Treatment (FIT) trainer... Read More →


Wednesday March 11, 2020 1:00pm - 2:00pm
Ballroom AB Parq Vancouver

2:00pm

Break
Wednesday March 11, 2020 2:00pm - 2:15pm
Ballroom Foyer Parq Vancouver

2:15pm

Session 4A - Understanding Local Access Impacts: What Do We Know About Geography, Community Characteristics, And Risk?
Local economic conditions play a large role in choosing locations for gaming facilities, but few impact tools are used to understand the role of socio-economic risks in local communities. This session will provide an overview of how market impacts are estimated from financial perspectives, what we know about access and gambling problems, and what tools are on the horizon to better understand the connection between neighborhoods and risk.

Speakers
avatar for Dr. Kahlil S. Philander

Dr. Kahlil S. Philander

Assistant Professor, Washington State University
Dr. Kahlil S. Philander is an Assistant Professor in the School of Hospitality Business Management at Washington State University. He also holds an appointment as an Honorary Lecturer in the School of Psychology at the University of Sydney. Philander was named to Global Gaming Business... Read More →
avatar for Dr. Ray Cho

Dr. Ray Cho

Postdoctoral Research Associate, Center for Gambling Studies at Rutgers University
Ray Cho’s current research interests include responsible gambling and sports betting. He hopes to inform policy through a better understanding of recreational gambling in various contexts. Originally from Hawaii, Cho earned an MBA, MS, and PhD in Hospitality from the University... Read More →


Wednesday March 11, 2020 2:15pm - 3:15pm
Ballroom C Parq Vancouver

2:15pm

Session 4B - The Balancing Act: How Should We Look at Product Risk vs. Entertainment
As technology continues to drive gambling entertainment outside traditional channels, the gambling industry finds itself in need to look at new approaches to product risk assessment. How do we balance the elements that make games fun with the need to make games safe? This moderated panel discussion will explore the complexity of product risk versus consumer demands, and opportunities with both product and environment to promote healthy play.  

Speakers
avatar for Paul Smith

Paul Smith

Founder, Sustainable Gaming
Paul W. Smith is the founder of SustainableGAMING, an organization that offers a variety of services intended to help regulators and casino operators create or enhance their responsible gambling (RG) programs.  Prior to SustainableGAMING, Paul was the Director of Social Responsibility... Read More →
avatar for Dr. Jonathan Parke

Dr. Jonathan Parke

Director, Sophro
Dr. Jonathan Parke is the Director of the consumer research hub ‘Sophro’, which specializes in independent research and education on the topic of gambling behaviour and harm minimization. Parke has served as principal investigator on a variety of government and research council... Read More →
avatar for Darren Jang

Darren Jang

Senior Manager of Casino Product Management, BCLC
Darren Jang is currently Senior Manager of Casino Product Management at BCLC and has 19 years’ experience delivering gambling entertainment into the BC market. During his tenure, he has worked almost exclusively in the product world, launching BCLC’s first wide-area progressive... Read More →
avatar for Dr. Luke Clark

Dr. Luke Clark

Director, Centre for Gambling Research at UBC
Dr. Luke Clark is the Director of the Centre for Gambling Research at the University of British Columbia (UBC). His research focuses on the psychology of gambling behaviour, in terms of the psychological features of different forms of gambling and neurobiological markers of individual... Read More →


Wednesday March 11, 2020 2:15pm - 3:15pm
Ballroom DE Parq Vancouver

2:15pm

Session 4C - Do Not Pass Go: A Look At Norway's Monopoly on Player Safety
Norsk Tipping, a Norwegian state-owned company, is considered a world leader in their approach to responsible gambling.
In an interview discussion format, this session will explore the bold steps that Norway has taken to reduce high risk and problem play. The session will explore their fact-based responsible gambling framework with a focus on products and environment, player safeguards, and embedding responsible gambling throughout operations. In addition to hearing what works, the discussion will examine lessons learned and priority areas for action.

Speakers
avatar for Dr. Jamie Wiebe

Dr. Jamie Wiebe

Director of Player Health, BCLC
Dr. Jamie Wiebe has more than 20 years of direct research experience in the area of problem and responsible gambling research and is currently the Director of Player Health at BCLC.Under her leadership, Wiebe has provided strategic direction and guidance in the design, analysis and... Read More →
avatar for Per Einar Karlsen

Per Einar Karlsen

Advisor Responsible Gaming, Norsk Tipping
Per Einar Karlsen is currently an Advisor of Responsible Gaming and joined Norsk Tipping in 2002 (Norwegian State Lottery). He has a background in marketing and economics and holds an MSc in Strategic Marketing Management from BI Norwegian Business School. He has more than 25 years... Read More →


Wednesday March 11, 2020 2:15pm - 3:15pm
Ballroom AB Parq Vancouver

3:15pm

Networking Break
Wednesday March 11, 2020 3:15pm - 3:45pm
Ballroom Foyer Parq Vancouver

3:45pm

Session 5 - Plenary: Making Connections for Keeps
While conferences are a great opportunity to learn, meet new people, and have interesting and valuable conversations, too often connections are lost once the conference is over. In this participatory event, Misha Glouberman sets about to change this. Through this interactive and energizing session, Glouberman initiates a series of conversations to kick-start your networking experience This session provides valuable tools for all participants to form new connections and dramatically change the social dynamic and network map of the event. This unique session will leave you feeling energized, connected, and focused.

Speakers
avatar for Misha Glouberman

Misha Glouberman

Faculty Director, Ivey Academy at Western University’s Ivey Business School
Misha Glouberman is passionate about how people connect with each other—at work, at conferences, in cities, anywhere they meet. As a speaker, facilitator and designer of participatory events, he helps groups of people collaborate and have vital conversations to resolve conflict... Read More →


Wednesday March 11, 2020 3:45pm - 4:45pm
Ballroom DE Parq Vancouver

5:00pm

Networking Reception
Wednesday March 11, 2020 5:00pm - 7:00pm
Ballroom Foyer Parq Vancouver
 
Thursday, March 12
 

7:00am

Registration and Guest Services Open
Thursday March 12, 2020 7:00am - 3:30pm
Ballroom Foyer Parq Vancouver

8:00am

Networking Breakfast
Thursday March 12, 2020 8:00am - 9:00am
Ballroom Foyer Parq Vancouver

9:00am

Session 6 - Plenary: Future-Proofing The Gambling Industry – Where Do We Go From Here?
For the last two decades, our attention has been directed at finding answers to two seemingly simple questions: how do we help players stay within their time and money limits and how do we help those who exhibit high risk behaviours reduce their gambling or stop all together. The industry has gained considerable traction towards responsible gambling however, we are at a crossroads of what do to next for player health.
We know status quo is not an option so how do we begin to future-proof the gambling industry? Hear from three different industry representatives as they map out considerations for information and data; business operations and the priorities in policy and regulation. The future of the gambling industry is bigger than each of us but if we work together, we can tackle the complexities, challenges and barriers hindering a responsible and sustainable gambling industry.

Speakers
avatar for Mike Randall

Mike Randall

Director, GLI and Portfolio Solutions
As the founding chair of the WLA Independent Assessment Panel and an author of the RG Framework and self-assessment guide, Mike Randall has over 15 years of experience as a global responsible gambling expert.Randall led the WLA’s implementation of the RG Framework and established... Read More →
avatar for Tim Miller

Tim Miller

Executive Director, UK Gambling Commission
Tim Miller is Executive Director at the UK Gambling Commission. Miller joined the Commission in August 2016, building on over 15 years of experience across the regulatory and public sector. He was previously Head of Policy and Communications at the Local Government and Social Care... Read More →
avatar for Dr. Jamie Wiebe

Dr. Jamie Wiebe

Director of Player Health, BCLC
Dr. Jamie Wiebe has more than 20 years of direct research experience in the area of problem and responsible gambling research and is currently the Director of Player Health at BCLC.Under her leadership, Wiebe has provided strategic direction and guidance in the design, analysis and... Read More →
avatar for Ryan Persaud

Ryan Persaud

Director of Business Intelligence, BCLC
Ryan Persaud is a market research and analytics leader with over 10 years of experience in consumer insights, where he has advised a variety of businesses on making consumer-centric decisions. At BCLC, Persaud leads a team of Analyst and Research Specialists in the execution of quantitative... Read More →


Thursday March 12, 2020 9:00am - 10:15am
Ballroom DE Parq Vancouver

10:15am

Networking Break
Thursday March 12, 2020 10:15am - 10:30am
Ballroom Foyer Parq Vancouver

10:30am

Workshop 7A - Awareness Is Not Enough! Integrating Responsible Growth into Our Culture
This interactive workshop explores innovative strategies on shifting organizational culture to drive responsible growth in gambling organizations. Pulling in examples of cultural innovation from gambling organizations around the world, Mike Randall will examine how RG has evolved over the last decade, how that’s led to success and in some cases, failure.

Through a series of discussions and exercises, participants will have the constructive opportunity to dive into what’s working, what isn’t and learn how to jumpstart a cultural innovation strategy of their own to embed responsible growth in their organization’s DNA.

Speakers
avatar for Mike Randall

Mike Randall

Director, GLI and Portfolio Solutions
As the founding chair of the WLA Independent Assessment Panel and an author of the RG Framework and self-assessment guide, Mike Randall has over 15 years of experience as a global responsible gambling expert.Randall led the WLA’s implementation of the RG Framework and established... Read More →


Thursday March 12, 2020 10:30am - 12:00pm
Ballroom AB Parq Vancouver

10:30am

Workshop 7B - Top Down. Bottom up. Driving Culture Change through Responsible Gambling Training
The responsible gambling industry is shifting away from compliance-based programs and investing greater priority towards frontline staff training. However, the absence of learning and knowledge exchange opportunities for executive-level staff, board members, and regulators has left the decision-makers who set operational and regulatory strategy for the industry, out of the loop.  

This workshop will explore innovative solutions to closing this knowledge gap and showcase the latest training strategies and communication tools for their implementation. Attendees will hear about training triumphs and humbling examples of the best laid plans falling through, to help them build on the industry's successes and avoid foreseeable obstacles. They will leave the session inspired to tackle small-scale culture change in their own organization, and excited to contribute to an industry-wide transformation of how we think about, talk about, and implement responsible gambling.

Speakers
avatar for Janine Robinson

Janine Robinson

Director of the Centre for the Advancement of Best Practices and Managing Director of RG Plus, Responsible Gambling Council of Canada
Janine Robinson is the Director of the Centre for the Advancement of Best Practices and the Managing Director of RG Plus at the Responsible Gambling Council of Canada. Specializing in the field of responsible gambling since 1998, she is regarded as a leader in RG programming, education... Read More →


Thursday March 12, 2020 10:30am - 12:00pm
Ballroom DE Parq Vancouver

10:30am

Workshop 7C - A Nudge in the Right Direction: Applying Behaviour Analytics
Everyone needs a nudge in the right direction. This workshop will showcase effective ways to apply behavioural analytics and nudging strategies to extend your ability to promote safer gambling behaviour.

Through this active workshop, participants will learn to leverage information from player behavioural data and insights from other health and well-being sources. You will learn to identify risky behaviour and how to respectfully encourage healthy behaviour based current best. By combining collective knowledge and experience, participants will learn how to develop and apply a nudging strategy to their respective organizations

Speakers
avatar for Dr. Trudy Smit Quosai

Dr. Trudy Smit Quosai

Chief Executive Officer, Gambling Research Ontario
Dr. Trudy Smit Quosai holds a PhD in Family Relations and has broad experience in quantitative and qualitative research, knowledge mobilization, and program implementation. Smit Quosai is the Chief Executive Officer at GREO (Gambling Research Exchange), an independent knowledge translation... Read More →


Thursday March 12, 2020 10:30am - 12:00pm
Ballroom C Parq Vancouver

12:00pm

Luncheon
Thursday March 12, 2020 12:00pm - 1:00pm
Ballroom Foyer Parq Vancouver

1:00pm

Session 8B - Changing the Game on Customer Service: Responsible Commercialization Innovation from Loto-Québec
Loto-Québec and the Société des Casinos have moved away from promoting a gambling related offer to promoting an entertainment one, focused on an outstanding customer experience approach. By doing so, they are welcoming new light and casual customers. This new approach is based on innovative and unique activities, which allows creation and promotion of RG initiatives where by information is integrated into the different activities proposed to clients, hopefully offering safer products and environments.

Speakers
avatar for Dr. Isabelle Martin

Dr. Isabelle Martin

Senior Advisor, Corporate Office for Responsible Gambling at Loto-Québec
Dr. Isabelle Martin has been working in the field of responsible gambling for the past 15 years. She first joined the International Centre for Youth Gambling Problems and High Risk Behaviours as a prevention specialist, where she worked alongside Drs. Rina Gupta and Jeff Derevensky.Since... Read More →
avatar for Wladimir Jean-Pierre

Wladimir Jean-Pierre

Product Manager, Société des casinos du Québec
Wladimir Jean-Pierre is a product manager at the Société des casinos du Québec (SCQ). He has 25 years’ experience in operations and project management. Prior to this, Jean-Pierre held the positions of Floor Manager, Employee Trainer, and Chief of Operations at the Casino de Montréal... Read More →


Thursday March 12, 2020 1:00pm - 2:00pm
Ballroom AB Parq Vancouver

1:00pm

Session 8C - Is Account-Based Play the Missing Link?
Is account-based play the ultimate solution to moving the needle to promoting healthy play and reducing harms associated from gambling? In British Columbia, account based solutions are being explored as BCLC embarks on a business transformation project that will ultimately change the player experience. In this session, BCLC will share how lottery transformation promises greater opportunities to make meaningful connections with players and provide additional information about games and safeguards to encourage healthy lottery play.

Across the world in Norway, account-based play has been in place for a long time and is used by players for all forms of gambling. Norsk Tipping, a state-owned gambling operator, will share their insights about how player cards work and the benefits resulting from a holistic view of their customers.

Speakers
avatar for Kevin Gass

Kevin Gass

Vice President of Lottery Gaming, BCLC
Kevin Gass is responsible for the strategic development of the Lottery business unit at BCLC, providing leadership and strategic direction in support of marketing, sales and distribution of lottery brands. He has operational responsibility for staff who provide products, services... Read More →
avatar for Mike Randall

Mike Randall

Director, GLI and Portfolio Solutions
As the founding chair of the WLA Independent Assessment Panel and an author of the RG Framework and self-assessment guide, Mike Randall has over 15 years of experience as a global responsible gambling expert.Randall led the WLA’s implementation of the RG Framework and established... Read More →
avatar for Per Einar Karlsen

Per Einar Karlsen

Advisor Responsible Gaming, Norsk Tipping
Per Einar Karlsen is currently an Advisor of Responsible Gaming and joined Norsk Tipping in 2002 (Norwegian State Lottery). He has a background in marketing and economics and holds an MSc in Strategic Marketing Management from BI Norwegian Business School. He has more than 25 years... Read More →


Thursday March 12, 2020 1:00pm - 2:00pm
Ballroom DE Parq Vancouver

2:00pm

Networking Break
Thursday March 12, 2020 2:00pm - 2:15pm
Ballroom Foyer Parq Vancouver

2:15pm

Session 9 - Plenary: Connect. Collab. Repeat – Bringing It All Together
This is the grand finale – the session that brings all the conversations, connections, learnings and ideas together like the pieces of a jigsaw puzzle. Join Misha Glouberman in this interactive session that will engage delegates to share their conference experiences.

If you weren’t able to see all the sessions over the last two days (and how could you?), this session will allow you to learn what you missed in each of the topic streams. You’ll leave the conference with ideas that you can apply to your work and solidify your new connections. You’ll also leave knowing you’ve contributed to a greater purpose that will help advance healthy, responsible growth for the industry.

Speakers
avatar for Misha Glouberman

Misha Glouberman

Faculty Director, Ivey Academy at Western University’s Ivey Business School
Misha Glouberman is passionate about how people connect with each other—at work, at conferences, in cities, anywhere they meet. As a speaker, facilitator and designer of participatory events, he helps groups of people collaborate and have vital conversations to resolve conflict... Read More →


Thursday March 12, 2020 2:15pm - 3:30pm
Ballroom DE Parq Vancouver